Please read all these terms and Conditions

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing you are unhappy with.  If you are not happy with anything please phone us on 07751544259.


1. These Terms and Conditions will apply to the purchase of the goods by you (the customer or you). We are Julie George trading as The Medal Box Company of Elmet House, Taylor Lane, Barwick in Elmet, Leeds, West Yorkshire, LS15 4LY. with email address; telephone number 07751 544259; (the Supplier or us or we).

2. These are the terms on which we sell all Goods to you.  By ordering any of the Goods, you agree to be bound by these terms and conditions. Before placing an order on the Website, you will be asked to agree to these terms and Conditions by clicking on button marked “I Accept”. If you do not click on the button, you will not be able to complete your order.  You can only purchase the Goods from the website if you are eligible to enter a contract and are at least 18 years old.


3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession.

4. Contract means the legally-blinding agreement between you and us for the supply of Goods

5. Delivery location means the suppliers premises or other location where the good are supplied, as set out in the Order.

6. Goods means the goods advertised on the website that we supply to you of the number and description set out in the order.

7. Order means the Customer’s order for the Goods from the supplier as submitted following the step by step process set out on the Website.

8. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the website;

9. Website means our website on which goods are advertised.


10. The description of good is as set out in the Website, catalogues, brochures or other form of advertisement.  Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of goods supplied.

11. In the case of any Goods made to your special requirement, it is your responsibility to ensure that any information that you provide is accurate.

12. Spelling mistakes made by the customer on personalised Goods will not be the responsibility of The Medal Box Company.

13. Military Insignia and Cap badges will be taken from the MOD’s Database, any older badges or regimental insignia that has been superseeded by the MOD will not be used, unless agreed on the order or in writing to The Medal Box Company up to 2 hours after the order has been made.

14. All Goods that appear on the website are subject to availability.

Personal Information

15. We retain and use all information strictly under the privacy policy.

16. We may contact you by using e-mail and other electronic communication methods and by pre-paid post and you expressly agree to this

Basis of Sale

17. The description of the Goods in our Website does not constitute a contractual offer to sell the goods.   When an order has been submitted on the website. We can reject it, for any reason, although we will try to tell you the reason without delay.

18. The order process is set out on the Website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the order process correctly.

19. A contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation) and for boxes a visual design proof, which we expect you to approve by return in writing.   You must inform us immediately of any errors.  We are not responsible for any inaccuracies in the order placed by you.  By placing an Order you agree to us giving you confirmation of contract by means of email with all the information on it (ie the Order Confirmation).  You will receive the order confirmation within a reasonable time after making the contract, but in any event not later than the delivery of any Goods supplied under the Contract.

20. Any quotation is valid for a maximum period of 30 days from its date, unless we expressly withdrawn it at an earlier time.

21. No variation of the contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

22. We intend that these Terms and Conditions apply only to a Contract entered into by you as a consumer.  If this is not the case, you must tell us, so that we can provede you with a different contract with Term which are more appropriate for you and might, in some respects, be better for you, eg by giving you rights as a business.

Price and Payment

23. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of Order or such other price as we may agree in writing.
24. Prices and charges or not subject to VAT, as we are not VAT registered.
25. You must pay by submitting your credit or debit card details with your Order and we take payments immediately or otherwise before delivery of the Goods.


26. We will deliver the Goods, to the Delivery location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 28 days after the day on which the contract was entered into.
27. The Goods will be delivered to the address as shown on the order, any inaccuracies made by the consumer will not be the responsibility of The Medal Box Company, nor any costs to convey the goods to the correct address.
28. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can(in addition to any remedies) treat the contract an end if:
a) we have refused to deliver the goods, or if delivery on time is essential taking into account of all relevant circumstances at the time of the contract was made, or you said to us before the contract was made that delivery on time was essential; or
b) after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered in that period.
29. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the contract.
30. We do not usually deliver to addresses outside England and Wales, Scotland, Northern Ireland, The Isle of Man and Channels Islands. If, however, we accept an order for delivery outside this area, you may need to pay import duties or other taxes, as we will not pay them.
31. You agree we may deliver the Goods in installments if we suffer a shortage of stock or other genuine and fair reason, subject to the provisions and provided you are not liable to any extra charges.
32. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge you the reasonably costs of restoring them and redelivering them.
33. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicably examine the goods before accepting them.

Risk and Title

34. Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you.
35. You do not own the Goods until we have received payment in full.  If payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the goods still owed by you, in which case you must return them or allow us to collect them from you.

Withdrawal and Cancellation

36. You can withdraw the order by telling us before the contract is made, if you simply wish to change your mind and without giving a reason, and without incurring any liability.
37. You can cancel the contract except for any Goods which are made to your special requirements (this includes any personalised products that cannot be resold to another person) (the Returns Right) by telling us no later than 20 calendar days from the date of contract was entered into, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to our business premises the Goods in undamaged condition at your own expense.  Then we must without delay refund to you the price of those Goods which have been paid for in advance, but we can retain any separate delivery charge.  This does not affect your rights when the reason for the cancellation is any defective Goods.  This Returns Right is different and separate from the Cancellations rights below.
38. This is a distance contract (as defined below) which has the cancellation rights (Cancellation rights) set out below.  These cancellation rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
a.  goods that are made to your specifications or are clearly personalised;
b. goods which are liable to deteriorate or expiry rapidly.
39. Also, the Cancellation Rights for a contract cease to be available in the following circumstances;
a. in the case of any sales contract, if the goods become inseparably (according to their nature) with other items after delivery.

Right to cancel

40. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without any given reason.
41. The cancellation period will expire after 14 days from the date on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods.  In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.
42. To exercise this right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision (eg a letter sent by post, fax or email).
43. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your excercise of the right to cancel before the cancellation period has expired.

Effects of cancellation in the cancellation period.

44. Except as set out below, if you cancel this contract, we will reimburse you all payments received from you, including the cost of delivery(except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of delivery offered by us).

Deduction for Goods supplied

45.  We may make a deduction from the reimbursement for the loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods; eg it goes beyond the sort of handling that might reasonably allowed in a shop).  This is because you are liable for that loss and., if that deduction is not made, you must pay us the amount of that loss.

Timing of reimbursements

46. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
a. 14 days after the day we receive back form you, the goods supplied, or
b. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.
47. If we have offered to collect the Goods, or if no good where supplied, we will make the reimbursement without undue delay, and no later than 14 days after the day on which you informed us about your decision to cancel this Contract.
48. We will make the reimbursement using the same method of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of reimbursement.

Returning Goods

49. If you have received Goods in conaction with the Contract which you have cancelled, you must send back the goods or hand them over to us at Elmet House, Taylor Lane, Barwick in Elmet, Leeds, West Yorkshire. LS15 4LY without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this contract.  The deadline is met if you send back the Goods before the period of 14 days has expired.  You agree that you will have to bear the cost of returning the Goods.